SQA manages, monitors and reports on the customer satisfaction attributes. By converting these attributes into actionable implementation, user knows where his works are important to customers. Through tracking functionality, the implemented actions are monitored and changing customer satisfactions are revealed.
Survey data input can be completely handled by using simple point and click.
Questionnaire data can be exported to the space, tab or comma delimited format. These data format are widely used by many applications such as Microsoft Excel, SPSS, SAS, ...etc, which save time to re-enter the data in other systems.
Survey done in different time spans can be viewed in a single place that monitors the progress of the improvement implemented.
Powerful Decision Making
The Impact / Performance chart gives user the insight of important attributes to customer. The decision matrix provides the guideline where the company should take actions to improve the current situation.
Project and system level security controls allow administrator flexibility to assign the proper manpower roles to work on data input or decision making.